Return Policy

Jazzercise wants you to be satisfied with your purchase. If you're not, simply return the item(s) for an exchange or refund.

  • Returned and exchanged items must be received within 30 days of the shipment date.
  • No shipping will be charged for an exchange of like items.
  • Jazzercise will reimburse return postage at ground rates on a return or exchange only if the item is defective, damaged, or if your order was not fulfilled correctly by Jazzercise.
  • Please send your package via insured and prepaid U.S. mail or UPS (for your protection and to guarantee prompt delivery).
  • A credit will be issued via the original payment method.

Returns

  1. Complete the required information on the back of the invoice.
  2. Indicate the reason for the return.
  3. Send back your return including the original invoice. Packages must be returned prepaid. We do not accept COD deliveries.
  4. Jazzercise will reimburse ground postage rates only on items that are defective, damaged or if your order was not fulfilled correctly by Jazzercise.
  5. Mail your package to:
    Jazzercise Apparel
    Attn: Returns Department
    2460 Impala Drive
    Carlsbad, CA 92010

Exchanges

  1. Complete the required information on the back of the invoice.
  2. Indicate the reason for the exchange.
  3. Indicate the "new" item you want in the space provided.
  4. Send back your exchange including the original invoice. Packages must be returned prepaid. We do not accept COD deliveries.