FAQs
Where's my order?
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To check your order status, log in to your account and navigate to your profile on the top right-hand corner. Click on your profile and select orders to view your recent purchases. You can also track your order using the tracking link included in your shipping confirmation email.
Can I modify my order once it is placed?
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Please contact our support team at shop@jazzercise.com for questions related to order changes/cancellations.
Can gift cards be used on orders that include promotions or discounts?
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Yes, gift cards can be used on all orders.
Lost or need to know your gift card balance?
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Misplaced gift card, or want to know your balance please email shop@jazzercise.com.
Can promotional offers and discounts codes be applied to the same order?
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Some promotions and discounts cannot be applied to the same order. Check the web site or promotional email for details/exclusions.
What if I have other questions regarding my order?
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Please email shop@jazzercise.com or submit a inquiry on our Contact Us page.